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Power Outage - Who to Call

We know that a loss of power causes a disruption to your life and we want to help you get power restored as quickly as possible. Please note that Payless Power will NEVER be the source of your loss of power and is unable to restore or reconnect your electricity service, but we are happy to answer your questions and point you in the right direction. You can reach us toll-free at 1-855.475.4051.

Who to Call if You Have Lost Power

To report outages, downed wires or damage to your electric meter, you’ll need to contact your local Transmission and Distribution Utility (TDU, that’s the company that takes care of the poles and wires in your area). Be sure to program their number into your cell phone before severe weather strikes. If you’re not sure which company serves your area, look on the first page of your electric bill or click this link to see a map.

AEP TEXAS CENTRAL 1-866-223-8508
AEP TEXAS NORTH 1-866-223-8508
ONCOR (formerly TXU Electric Delivery) 1-888-313-4747

What to Do if You Have Lost Power

  • Don’t assume the poles and wires company knows about your outage. You should always call in to report your power outage to ensure they have a record of it.
  • Avoid all downed utility lines. It's difficult to distinguish between power, cable and phone lines. Assume that any line you see on the ground is energized and remain a safe distance away.
  • It's tempting to start cleaning up the yard right after a storm, but be careful. Don't remove debris that's within 10 feet of a power line–a downed wire might be hidden underneath.
  • To protect kids and pets from fallen power lines and other storm hazards, it’s best to keep them inside after the storm.
  • Steer clear of any standing water near wires and appliances.
  • If the power goes out, your electric garage door won’t open on its own. If you evacuate your home, be sure to have a door key with you so you can re-enter. And to operate your garage door manually, pull on the emergency release cord and push the door up using the lift handle.
  • When your power is restored, plug in or restart appliances one at a time. If several large appliances start up at once when power is restored, they may overload your home’s electric circuits.
  • Be patient. Power may be restored faster in some parts of your neighborhood than others. It’s not uncommon for neighbors across the street—or even next door—to receive power before others. It all depends on which equipment was knocked out by the storm.
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